Refund Policy

This Refund Policy explains how billing, cancellations, and refunds work for Edusify subscriptions and add-ons sold by PERCS (PVT) LTD. It supplements our Terms of Service and Privacy Policy.

By purchasing a plan or add-on, you acknowledge that fees are generally non-refundable as described below.

All subscription fees for Edusify plans (including Monthly and Enterprise LMS, whether billed monthly or yearly) are final once payment is successfully processed.

We do not offer refunds for partial billing periods, unused time, downgrades mid-cycle, or accounts closed early in a paid term.

If you cancel, access continues through the end of the current paid billing period unless we suspend access for breach or non-payment; cancellation does not generate a refund for that period.

Promotional or discounted pricing does not create a right to a refund beyond what this policy or applicable law requires.

Fees for optional add-ons (such as institute mobile apps or per-student app access) are non-refundable once charged by Edusify, except where applicable law requires otherwise.

Purchases made through the Apple App Store or Google Play are governed by those platforms’ payment and refund policies. Edusify cannot override store refund decisions for in-app or store-billed charges.

We send invoices and billing confirmations to the email address on your account. You are responsible for maintaining a correct billing email and keeping copies of every invoice we send.

For billing questions, tax documentation, charge verification, or dispute resolution, you must be able to provide the invoice or receipt emailed by Edusify as proof of the transaction. We may be unable to assist without that documentation.

If you did not receive an invoice, contact us promptly at info@percs.lk from your registered email so we can resend it; lack of receipt does not by itself entitle you to a refund.

Contact us at info@percs.lk before initiating a chargeback or payment reversal. Provide your invoice and a description of the issue. We will review good-faith billing errors and correct confirmed mistakes; confirmed errors may be resolved by credit toward future service or another remedy we agree on—not necessarily a cash refund unless required by law.

Abusive or fraudulent chargebacks may result in account suspension.

Nothing in this policy limits rights that cannot be waived under mandatory consumer or data protection laws in your jurisdiction. Where such laws require a refund or other remedy, we will comply to the extent required.

Edusify is a learning management platform operated by PERCS (PVT) LTD (“Edusify,” “we,” “us,” or “our”), registered and doing business in Sri Lanka.

Postal address: PERCS (PVT) LTD, Piliyandala, Sri Lanka.

Email: info@percs.lk (billing, legal, privacy, and general support).

Phone: +94 74 119 8735.

Business hours: Monday–Friday, 8:00 a.m. to 6:00 p.m. (Sri Lanka time), excluding public holidays unless otherwise announced.

You may also reach us via the contact page on this website (/contact), including WhatsApp for sales and support inquiries.

For billing and refund policy questions (not refund requests unless required by law), email info@percs.lk with your institute name, account email, and a copy of the relevant invoice attached or referenced.